Cancellation policy
Managing Your Subscription
When you purchase a subscription, you'll receive repeat deliveries based on the frequency you select at checkout. Your payment details are stored securely and you'll be charged automatically for each delivery unless you choose to pay in advance. Some subscriptions may auto-renew at the end of their cycle.
How do I update or adjust my subscription?
Log into your account at chargehydrostem.com and you can make changes anytime. From your account portal you can update your shipping address, change your order frequency, skip an upcoming order, swap products, or cancel. You can also manage your subscription directly from the link in any of your order confirmation emails.
How do I update my shipping address?
Head to your account portal, go to your subscription settings, and update your address before your next order processes. If you're temporarily somewhere else - traveling, visiting family, staying somewhere for work - you can absolutely ship to a different address. Just remember to switch it back before your next order goes out. We'd hate for your CHARGE to end up somewhere without you.
What if I don't need my serum as often?
No need to cancel - that's exactly what our Maintenance Plan is for. Once you've completed your initial protocol, you can move to a lower frequency that keeps your results going without the same monthly cadence. It's a great option if you're in a good place and just want to maintain. You can switch to the Maintenance Plan anytime from your account portal.
Need to cancel?
We get it, life happens. You can cancel anytime from your account portal or through the link in your order confirmation email. For information on returns and refunds, visit our returns policy page.
Have other questions?
We're here to help. You can fill out our contact form here and someone from our team will be with you shortly.